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Privacy Policy

A Simple Vision for Excellence in Business.

Haxly Trading LLC (“Haxly”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit haxly.com (the “Site”), contact us, or submit a request for quotation (RFQ) or enquiry.

Data Controller: Haxly Trading LLC, Office 1403, 14th Floor, Nassima Tower, Trade Center First, Dubai, UAE
Contact for privacy matters: [email protected]

1) Information we collect

1.1 Information you provide

  • Business contact details: name, job title, company, work email, phone, country.

  • RFQ / enquiry data: product requirements, specifications, drawings, delivery terms, timelines, addresses, attachments.

  • Account & preference data: newsletter subscriptions and communication preferences.

  • Support communications: emails, form submissions, chat or phone notes.

1.2 Information collected automatically

  • Usage & device data: IP address, device type, browser, pages viewed, timestamps, referrers, general location.

  • Cookies and similar technologies: used for site operation, analytics and (where enabled) marketing. See Cookies below.

1.3 Information from third parties

  • Service providers: analytics, hosting, security, email delivery, form processors.

  • Commercial partners: vetted manufacturers, labs, inspection agencies, shippers and logistics partners involved in preparing quotations or fulfilling B2B orders.

2) How we use your information (purposes & legal bases)

We process personal data to:

  • Respond to enquiries and RFQs, provide quotations, and perform a contract (EU/UK GDPR Art. 6(1)(b)).

  • Operate, secure, and improve the Site; prevent fraud and abuse (legitimate interests, Art. 6(1)(f)).

  • Send service communications related to your request or order (contract/legitimate interests).

  • Send optional updates and marketing when you opt in (consent, Art. 6(1)(a); you can unsubscribe anytime).

  • Comply with laws, regulations, and lawful requests from authorities (legal obligation, Art. 6(1)(c)).

We do not use automated decision-making that produces legal or similarly significant effects.

3) Sharing your information

We share information only as needed:

  • Within Haxly and our controlled affiliates for the purposes above.

  • Vendors / service providers under contract (hosting, CRM, analytics, security, email, IT support).

  • Commercial partners for B2B RFQs & fulfilment (manufacturers, inspection agencies, logistics)—only the data necessary for quotation, quality checks, shipping and delivery.

  • Legal/protection: to comply with law, enforce our terms, or protect rights, safety and security.

  • Business changes: in a merger, acquisition, or asset transfer, with appropriate safeguards.

We do not sell personal information.

4) International transfers

Your data may be processed in countries outside your own (including the UAE, UK, EU/EEA, USA, China, and India). Where required, we use safeguards such as EU Standard Contractual Clauses and the UK IDTA/Addendum, plus technical and organisational measures.

5) Retention

We keep data only as long as necessary for the purposes described:

  • General enquiries/RFQs: up to 24 months after the last interaction.

  • Contracts and transaction records: typically 7 years (accounting and legal obligations).

  • Marketing preferences: until you unsubscribe or request deletion.

  • Cookies: per cookie type (see below).

Logs necessary for security and compliance may be retained longer where required.

6) Your choices & rights

6.1 Marketing

You can opt out of marketing emails at any time using the unsubscribe link in the email or by contacting [email protected].

6.2 Cookies

Manage cookies through your browser settings and (where provided) our on-site cookie controls. Disabling some cookies may affect Site functionality.

6.3 EU/EEA & UK data subject rights

Where EU/UK GDPR applies, you may request access, rectification, erasure, restriction, portability, or object to processing, and withdraw consent at any time (without affecting prior processing). You may also lodge a complaint with your local supervisory authority (e.g., the UK Information Commissioner’s Office).

6.4 UAE and other regions

Where the UAE Federal Decree-Law No. 45 of 2021 (PDPL) or other local laws apply, you may have similar rights. Contact [email protected] to exercise them.

6.5 California (CCPA/CPRA)

California residents may request to know, correct, or delete personal information, and to opt out of sale/sharing. Haxly does not sell or share personal information for cross-context behavioural advertising.

We may need to verify your identity and the scope of your request.

7) Security

We implement administrative, technical, and physical safeguards appropriate to the data we process (restricted access, encryption in transit, hardened hosting, logging and monitoring). No method of transmission or storage is fully secure; please notify us of any suspected misuse or breach.

8) Children’s privacy

Our Site and services are intended for business and institutional users. We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact [email protected] and we will delete it.

9) Third-party links

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies; we are not responsible for them.

10) Cookies

We use the following categories of cookies:

  • Strictly necessary: enable core functions (security, forms, page builder assets).

  • Performance/analytics: help us understand Site usage (page views, referrers, session metrics).

  • Functional: remember choices (e.g., language, layout).

  • Marketing (optional): measure campaigns and remarketing where enabled.

Examples we may use:
elementor, wp-settings-*, wp-settings-time-* (WordPress/Elementor); _ga, _ga_*, _gid (Google Analytics); _lscache_vary (LiteSpeed/Hostinger performance); __cf_bm (Cloudflare bot management). Cookie lifetimes range from a single session to 24 months.

11) WhatsApp, phone and email

If you contact us via WhatsApp, phone or email, we process your contact details and message content to respond, route the request, and maintain records. WhatsApp and email providers process data under their own terms and policies.

12) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be highlighted on the Site.

13) Contact us

Haxly Trading LLC
Office 1403, 14th Floor, Nassima Tower, Trade Center First, Dubai, UAE
Email: [email protected]

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